Services / Commerce Experience
You want to stand out from the crowd, delight your customers and increase sales but your commerce experience is letting you down.
Space 48 creates commerce experiences that are designed for the way people behave and not how we think they behave. We create solutions that truly add value to your customers. Turning metrics into meaning, then turning that meaning into bigger online profits.
Wholesale Domestic: A Google Ad strategy that achieved a 27% increase in ROAS.
How we can help your commerce experience
Our process
1
Discover
Our diligent discovery process allows us to fully immerse ourselves in your brand, vision, customer behaviour and understand your business and KPIs. We can then map your business objectives against our capabilities to provide a roadmap that improves your commerce experience and maximises your online potential.
2
Define and prioritise
It’s time to get into the details. We will analyse the results from discovery and act on any customer feedback and data to help us precisely define and understand the project at hand. We’ll then advise you on our recommendations and work with you to prioritise key requirements against your important deadlines.
3
Design and build
The planning stage is over and it’s time for us to dive into the work. Our Commerce Experience team will work with you to design the perfect solution, whether that’s UX design or formalising an acquisition marketing strategy. Once you’re happy with our recommendations, our team will begin work on bringing the project to life. Our ecommerce experts will work closely together throughout to ensure excellence and drive results.
4
Deploy and iterate
If it’s a website project we’re working on, once it’s live, we will work with you to evolve and enhance features that can add further value. We will identify and define a solid backlog of enhancements and work with you to divide this up into regular releases – improving the site increment by increment. Or, if it’s a growth marketing project, we’ll conduct a/b testing to ensure we’re constantly learning what works and evolving to drive the best results possible.
5
Measure and grow
We know that the most reliable judge of success is numbers! That’s why it’s so important that we continually assess your data, insights, and user feedback. ecommerce moves quickly – the market and the competition is forever changing and a high performing website is a constantly evolving solution. We will work with you to make informed decisions based on the data, our industry knowledge and the best analytical methods we have available to keep you ahead of the competition.
Our expertise
Our Commerce Experience team is made up of ecommerce consultants, UX and UI designers, data & analytics experts, digital marketing specialists and acquisition strategists to ensure we can provide you with the ultimate return on your investment.
Holli
Head of CX
Stephen
Strategy Director
Pete
Head of Commerce Consulting
Lee
Acquisition Strategist
What our clients say:
This was the second time I have worked with Space48 and they delivered again in a challenging situation. Their experience and ways of working shone through in being able to respond in a proactive way to all challenges meaning the replatform was delivered on very tight timelines to an extremely high standard. The key for me was that it really felt like they were an extension of our team and were as invested in delivering for us rather than just an agency who just worked to ticket, this collaborative approach has already shown dividends in our metrics and we are now planning out our future work with them.
Want us to help with your CX so you can sell more?
If you have a project you would like to talk to us about please fill out this form so we can get in touch with you.